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Customer Care

 

 

 

Customer Care

 

 

 

Contacting Us

 

For the fastest customer service please email your questions to: 

 

  CustomerCare@JustBridles.com

 

You may also contact us: 

By mail at:

Just Bridles, LLC
PO Box 188
Castroville, Texas  78009

By telephone at:

(830) 715-5225  (You will be asked to leave a voicemail)

 

Order Confirmation
You will receive an e-mail confirmation after your order has been submitted.

 

Return Policy 

Because prices are heavily discounted at this time, ALL SALES ARE FINAL.  No returns or exchanges will be accepted. 

 

Shipping
Actual shipping will be calcualted and charged when an order is placed.

 

 

Shipping Outside of the United States
Unfortunately we are unable to ship anywhere outside of the United States and Canada at this time. 

 

 

 

Security Policy

 

Site Security
Just Bridles uses a Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on Just Bridles’ secure server. It cannot be read in transit.

If you are still skeptical about placing your order online, you may place your order over the phone at (830) 715-5225.

 

Why did a window just pop up indicating that I was going to an insecure page?

Just Bridles uses Secure Socket Layer (SSL) technology to encrypt any of your personal information. Any page on our site that contains your personal information is secure. By their nature, secure pages take longer to load and are slower to navigate through so we only encrypt the pages that contain your personal information. If you navigate from a secure page that contains your personal information (like the billing page) to an insecure page that doesn't contain any personal information (like a product page) your browser will warn you that you are about to move into an insecure section of our site. Your personal information will always be secure on our site.

 

Privacy Policy
Just Bridles' mission is to provide you with excellent customer service at an affordable price. To provide exceptional service, we ask for telephone and email contact information with all orders. This helps us to resolve problems quickly. We also ask for your billing address, which we use to authorize your credit card. We promise that we will never sell or rent your telephone or email information to third party marketers. We use cookies to better understand your interests to help us to improve the relevance of promotional messages. We do not share any personally identifiable information collected through the use of these cookies.

 

Cookies
What are cookies and why do I need to have them enabled?
Our cookies, which are small pieces of information that are stored by your browser on your computer's hard drive, allow us to automatically link our customers to their personalized accounts, including shopping baskets. Most Web browsers automatically accept cookies. Should you need to enable cookies, please see the section below. If you do not have cookies enabled, our site will not remember who you are from page to page.

 

Enabling Cookies
The Just Bridles website will function best if you have your cookies enabled. To enable your cookies, follow the steps below for your internet browser:

 

AOL:
Click Internet Properties (WWW).
Follow Instructions for the appropriate browser below

 

Mozilla Firefox (1.0 final release and earlier):
Go to the "Tools" menu.
Select "Options".
Select the "Privacy" icon in the left panel.
Check the box corresponding to "Allow sites to set cookies".
Click "OK" to save changes.

 

Netscape Navigator/Communicator Version 4.x:
Select "Edit | Preferences..." from the main menu.
Select "Advanced"
Select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
Click "OK"
               
Netscape Navigator/Communicator Version 6.x:
Go to "Tasks" in the menu bar and select "Privacy & Security"
Select "Cookie Manager"
Select "Unblock Cookies From This Site"

Netscape 7.X/Mozilla 5.0
Select "Preferences" from the Edit menu.
Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
Under "Privacy & Security", select "Cookies."
Select "Enable all cookies".
Click "OK".

 

Mozilla Firefox (1.0 final release and earlier):
Go to the "Tools" menu.
Select "Options".
Select the "Privacy" icon in the left panel.
Check the box corresponding to "Allow sites to set cookies".
Click "OK" to save changes.

 

Microsoft Internet Explorer Version 4.x:
Select "View | Internet Options..." from the main menu.
Change to the "Security" tab.
Select "Custom" and click "Settings..."
Scroll down to the "Security" section.
Select "Always accept cookies"
Click "OK"

 

Microsoft Internet Explorer Version 5.x:
Go to "Tools" in the menu bar and select "Internet Options" click the Security tab.
Click Custom Level.
In the Cookies section, select Enable, then click OK.
Click Yes.
Click OK to close the Internet Properties window.
Click the X in the upper right corner to close the Preferences window.

 

Microsoft Internet Explorer version 6.x:
Go to "Tools" in the menu bar and select "Internet Options"
Click the Privacy tab, and then click Advanced.
Click Override default settings, and then specify how you want Internet Explorer to handle cookies from first-party Web sites and third-party Web sites (a Web site other than the one you are currently viewing).

To specify that you want Internet Explorer to always allow cookies to be saved on your computer, click Accept.
If you want Internet Explorer to always allow session cookies (cookies that will be deleted from your computer when you close Internet Explorer) to be saved on your computer, click Always allow session cookies.
Click OK to close the Internet Properties window.

Click the X in the upper right corner to close the Preferences window.
You can also use the slider on the Privacy tab of the Internet Properties window to adjust your cookie settings. Moving the slider up blocks more cookies, while moving the slider down allows more cookies to be saved to your computer.

 

If you are still having difficulties please give us a call at (830) 715-5225 and we'd be happy to help.